Work organisation and employee relations in Indian call centres
Gespeichert in:
| Veröffentlicht in: | Developments in the call centre industry |
|---|---|
| 1. Verfasser: | |
| Weitere Verfasser: | |
| Format: | UnknownFormat |
| Sprache: | eng |
| Veröffentlicht: |
2006
|
| Schlagworte: | |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
Tag hinzufügen | Titel | Jahr | Verfasser |
|---|---|---|
| Escaping the electronic birdcage : workplace strategies in Swedish call centres | 2006 | Lindgren, Antoni |
| Developments in the call centre sector : an overview | 2006 | Burgess, John |
| Work organisation and employee relations in Indian call centres | 2006 | Taylor, Phillip |
| A national survey of Korean call centres | 2006 | Lee, Byoung-hoon |
| Gender, skills and careers in UK call centres | 2006 | Durbin, Susan |
| Community unionism in a regional call centre : the organiser's perspektive | 2006 | Rainnie, Al |
| How "Taylorised" is call centre work? The sphere of customer practice in Greece | 2006 | Koskina, Aikaterini |
| German call centres between service orientation an efficiency : "the polyphony of telephony" | 2006 | Weinkopf, Claudia |
| Agnecy and constraint : call centre managers talk about their work | 2006 | Houlihan, Maeve |
| Offshoring call centres : the view from Wall Street | 2006 | Srivastava, Snigdha |
| Skill and info-service work in Australian call centres | 2006 | Russell, Bob |