An engineering tool for the conceptual design of service systems

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Bibliographische Detailangaben
Veröffentlicht in:	Advances in services innovations
1. Verfasser:	Karni, Reuven (VerfasserIn)
Weitere Verfasser:	Kaner, Maya (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2007
Schlagworte:	Aufsatz im Buch
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Titel	Jahr	Verfasser
Service engineering in action: the Palm/Erlang-A queue, with applications to call centers	2007	Mandelbaum, Avishai
An engineering tool for the conceptual design of service systems	2007	Karni, Reuven
Integrated development of software and service - the challenges of IT-enabled service products	2007
Success factors in new service development and value creation through services	2007	Edvardsson, Bo
Architecture for service engineering - the design and development of industrial service work	2007	Luczak, Holger
Satisfaction measurement within the customer relationship life cycle	2007	Stauss, Bernd
Strengthening the services sector - needs for action and research	2007	Ganz, Walter
From service management towards service competence : an entrepreneurial approach	2007	Fueglistaller, Urs
Standardisation in the service sector for global markets	2007
Future research topics and calls for action	2007	Fähnrich, Klaus Peter
Service engineering: state of the art and future trends	2007	Fähnrich, Klaus-Peter
Innovation and learning in services - the involvement of employees	2007	Sundbo, Jon
Managing service networks' success	2007	Evanschitzky, Heiner
Sustainable advantages in service industries : how can early entrants outperform latecomers in service markets?	2007	Posselt, Thorsten
Research and development for a sustainable services sector	2007	Pahl, Veronika