The framework of web-based voice of the customerts management for business process management in service industry

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Veröffentlicht in:	E-commerce and web technologies
Weitere Verfasser:	Pyon, Chong Un (BerichterstatterIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2005
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The framework of web-based voice of the customerts management for business process management in service industry	2005
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