| The study of consumer satisfaction : addressing the "so what" question
|
1977 |
Czepiel, John A. |
| Consumer satisfaction and dissatisfaction : bi-polar or independent?
|
1977 |
Leavitt, Clark |
| A model for monitoring consumer satisfaction
|
1977 |
Bechtel, Gordon G. |
| The fulfillment of consumer promotions as a source of consumer dissatisfaction
|
1977 |
Diener, Betty J. |
| Monitoring consumer satisfaction with food products
|
1977 |
Handy, Charles R. |
| CS/D : overview and future research directions
|
1977 |
Hunt, H. Keith |
| Studying satisfaction, modifying models, eliciting expectations, posing problems, and making meaningful measurements
|
1977 |
Miller, John A. |
| Consumer satisfaction with the home buying process : conceptualization and measurement
|
1977 |
Hempel, Donald J. |
| Toward a process model of consumer satisfaction
|
1977 |
Day, Ralph L. |
| Integrating some models about consumer satisfaction
|
1977 |
Withey, Stephen B. |
| A normative deficit approach to consumer satisfaction
|
1977 |
Morris, Earl W. |
| Consumer satisfaction research orientation differences between industry and government
|
1977 |
Landon jr., E. Laird |
| Consumer satisfaction, a skeptic's view
|
1977 |
Ölander, Folke |
| The index of consumer satisfaction : measurement problems and opportunities
|
1977 |
Pfaff, Martin |
| Life style, social, and economic trends influencing consumer satisfaction
|
1977 |
Plummer, Joseph T. |
| Auditing corporate consumer affairs to increase consumer satisfaction
|
1977 |
Rosenberg, Larry J. |
| An investigation of the relation of selected factors to consumer satisfaction
|
1977 |
Hughes, Donald A. |
| A taxonomy of consumer satisfaction, dissatisfaction measures
|
1977 |
Andreasen, Alan R. |
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