Zero defections quality comes to services

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Bibliographische Detailangaben
Veröffentlicht in:Operations management ; Vol. 2
1. Verfasser: Reicheld, Frederick F. (VerfasserIn)
Weitere Verfasser: Sasser, W. E. (VerfasserIn)
Pages:2
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2003
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