| [Rezension von: The service productivity and quality challenge, ed. by Patrick T. Harker]
|
1997 |
Rohlfs, Jeffrey H. |
| An empirical analysis of foreign direct investment in service industries
|
1995 |
Li, Jiatao |
| Information technology and organizational effectiveness
|
1995 |
Pennings, Joost M. E. |
| Improving productivity in intermodal rail-truck transportation
|
1995 |
|
| The role of services in US production and trade : an analysis of social accounting data for the 1980s
|
1995 |
Dighe, Ranjit S. |
| Is the shift toward employment in services stabilizing?
|
1995 |
Lebow, David E. |
| The economics of customer lock-in and market power in services
|
1995 |
Borenstein, Severin |
| Productivity growth in the telephone industry since 1984
|
1995 |
Crandall, Robert W. |
| Politics, markets, and equality in schools
|
1995 |
Chubb, John E. |
| Bureau of Labor Statistics productivity measures for service industries
|
1995 |
Dean, Edwin |
| Regional liberalization of trade in services
|
1995 |
Hoekman, Bernard M. |
| A model for analyzing quality in the service delivery process
|
1995 |
Armstrong, Pamela K. |
| Hotel sales and reservations planning
|
1995 |
Bitran, Gabriel R. |
| Service productivity in US credit unions
|
1995 |
Fried, Harold Olin |
| Postal service in the nineties
|
1995 |
Boronico, Jess S. |
| Global outsourcing of information processing services
|
1995 |
Apte, Uday M. |
| The office farther back : business services, productivity, and the offshore back office
|
1995 |
Wilson, Mark |
| Improving claims operations : a model-based approach
|
1995 |
Apte, Uday M. |
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