Managing service failure and recoveries

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Bibliographische Detailangaben
Veröffentlicht in:The Routledge handbook of tourism experience management and marketing
1. Verfasser: Kim, Kawon Kathy (VerfasserIn)
Weitere Verfasser: Baker, Melissa A. (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2020
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Titel Jahr Verfasser
Key drivers of tourism experience 2020 Ferrari, Fabrizio
Customer experience in tourism : an overview 2020 Prayag, Girish
The role and measurement of emotion in tourism experiences 2020 Prayag, Girish
Tourism and the experience economy : a critique? 2020 Wood, Roy C.
Experiential choice in tourism 2020 Jensen, Jens Friis
The service experiencescape 2020 Baker, Melissa A.
Exploring image, perception and motivation in tourism experience 2020 Wong, Brian Kee Mun
Sharing economy and tourism experience 2020 Pawlicz, Adam
An exploration of experiential travel behavior during the traveler journey 2020 Minazzi, Roberta
Pictures, colors and emotions : shaping the UK's e-tourism experience 2020 Schneider, Anke
Guest and host relationship in tourism experience building : rising issue of sustainability 2020 Choudhury, Rashmi Ranjan
Co-creation of tourism experience through service-dominant logic 2020 Mein, Xiang Ying
Experiential heritage tourism designing in the United Arab Emirates 2020 Seraphim, Joanna
Interpreting relationships among Oktoberfest tourists' experiences and perceived value, overall satisfaction and loyalty behaviors for better marketing strategy decisions 2020 Harrington, Robert J.
Marketing gastronomic tourism experiences 2020 Dixit, Saurabh Kumar
Managing brand experience and reputation in the hotel business 2020 Şanlıöz-Özgen, Hanım Kader
Dark tourism : negative experiences as part of modern tourism 2020 Kumar, Dinesh
Technologies for enhancing wine tourism experience 2020 Garibaldi, Roberta
Developing rural tourism through co-creation of sustainable tourist experiences 2020 Chan, Jennifer Kim Lian
Conclusion 2020 Dixit, Saurabh Kumar
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