Service leadership leading with competence, character and care in the service economy
"Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and grad...
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| Format: | UnknownFormat |
| Sprache: | eng |
| Veröffentlicht: |
London, New York
Routledge, Taylor & Francis Group
2022
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| Ausgabe: | First edition |
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| Online Zugang: | Inhaltsverzeichnis |
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Tag hinzufügen | Zusammenfassung: | "Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates, but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: competence, character, and care. It shows how the integration of the 3Cs when applied in combination to each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mind-set (hierarchical decision-making) to a service mind-set (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly." |
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| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | xvii, 190 Seiten Illustrationen |
| ISBN: | 9781032009575 978-1-032-00957-5 9781032009629 978-1-032-00962-9 |