Mean service metrics biased quality judgment and the customer-server quality gap

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Bibliographische Detailangaben
Veröffentlicht in:	Manufacturing & service operations management
1. Verfasser:	Batt, Robert J. (VerfasserIn)
Weitere Verfasser:	Tong, Jordan D. (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2020
Schlagworte:	behavioral operations > service operations > experiments > service quality > cognitive judgment bias > inspection paradox > Aufsatz in Zeitschrift
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