Do mystery shoppers really predict customer satisfaction and sales performance?

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Bibliographische Detailangaben
Veröffentlicht in:Journal of retailing
1. Verfasser: Blessing, Gerald (VerfasserIn)
Weitere Verfasser: Natter, Martin (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2019
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