A new model to improve service quality in the property management industry

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Bibliographische Detailangaben
Veröffentlicht in:International journal of strategic property management
1. Verfasser: Chiang, Ting-Yi (VerfasserIn)
Weitere Verfasser: Perng, Yeng-Horng (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2018
Schlagworte:
property services > service research > SERQUAL > Kano model > Refined Kano model > Aufsatz in Zeitschrift
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