Technology mediated service encounters

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Bibliographische Detailangaben
Weitere Verfasser:	Garcés-Conejos Blitvich, Pilar (HerausgeberIn), Fernández-Amaya, Lucía (HerausgeberIn), Hernández López, María de la O (HerausgeberIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	Amsterdam, Philadelphia John Benjamins Publishing Company 2019
Schriftenreihe:	Pragmatics & beyond / New series volume 300
Schlagworte:	Callcenter > Kundenservice > Online-Handel > Virales Marketing > Kundendienst > Mehrsprachigkeit > Electronic Commerce > Outsourcing
Online Zugang:	Inhaltsverzeichnis
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Titel	Jahr	Verfasser
Responding to bargaining moves in a digital era : refusals of offers on Mercado Libre Ecuador	2019	Placencia, María E.
An introduction to technology mediated service encounters	2019	Garcés-Conejos Blitvich, Pilar
Managing verbal and embodied conduct in telephone-mediated service encounters	2019	Edmonds, David Matthew
Call centre service encounters : second-language users, conversationalisation, (im)politeness and discursive practices	2019	Mugford, Gerrard
Context and pragmatic meaning in telephone interpreting	2019	Lázaro Gutiérrez, Raquel
Language discordance and technological facilitation in health care service encounters : a contrastive experiment	2019	De Wilde, July
Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters	2019	Hultgren, Kristina
Navigating commercial constraints in a service call	2019	Márquez Reiter, Rosina
Intensification in online consumer reviews : insights from Chinese	2019	Ren, Wei
Relational practices on commercial Facebook wall interactions	2019	Bou-Franch, Patricia