Measuring and comparing service quality metrics through social media analytics a case study

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Veröffentlicht in:Information systems and e-business management
1. Verfasser: He, Wu (VerfasserIn)
Weitere Verfasser: Tian, Xin (VerfasserIn), Hung, Andy (VerfasserIn), Akula, Vasudeva (VerfasserIn), Zhang, Weidong (VerfasserIn)
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Sprache:eng
Veröffentlicht: August 2018
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