Customers' perceived justice, emotions, direct and indirect reactions to service recovery moderating effects of recovery efforts

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Bibliographische Detailangaben
Veröffentlicht in:Journal of hospitality marketing & management
1. Verfasser: Cai, Ruiying (VerfasserIn)
Weitere Verfasser: Qu, Hailin (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: April 2018
Schlagworte:
Service recovery > efforts > perceived justice > emotions > direct reactions > indirect reactions > Aufsatz in Zeitschrift
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