Service recovery strategies using social media sites

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Bibliographische Detailangaben
Veröffentlicht in:	International journal of services and operations management
1. Verfasser:	Fan, Ying (VerfasserIn)
Weitere Verfasser:	Niu, Run H. (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2017
Schlagworte:	service recovery strategy > social media sites > service operations > qualitative analysis > Aufsatz in Zeitschrift
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Titel	Jahr	Band
Economics and business engineering	2019	vol. 33, no. 4 (2019)
Special issue: Advanced logistics and transport	2014	19.2014,2
Special issue: Emerging issues in services and operations for global businesses	2011	8.2011,3
Special issue: Service and operations management in 21st century organisations	2010	6.2010,2
Special issue: Modelling and management of knowledge in collaborative networks : [... gathers selected papers from two conferences: the 7th IFIP International Working Conference on Virtual Enterprises (PRO-VE '2007), held in Guimarães, Portugal, and the 8th IFIP International Conference on Information Technology for Blanced Automation Systems (BASYS '2008), held in Oporto, Portugal]	2010	6.2010,3
Special issue: Global operations	2009	5.2009,6
Special issue: supply chain and customer relationships management in the global economy	2007	3.2007,2