| A holistic framework to embed good company practice for customer retention
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2017 |
McCrory, Barbara |
| An exploratory analysis of quality costing in Greek F&B enterprises
|
2017 |
Chatzipetrou, Evrikleia |
| The European standards and guidelines for internal quality assurance : an integrative approach to quality management in higher education?
|
2017 |
Manatos, Maria J. |
| Culture driven regeneration (CDR) : a conceptual business improvement tool
|
2017 |
Mahadevan, Kumaraguru |
| Customer loyalty in telecom service sector : the role of service quality and customer commitment
|
2017 |
Izogo, Ernest |
| Assessment of the degree of process approach implementation in Polish businesses
|
2017 |
Gębczyńska, Alicja |
| Improving health care quality : the implementation of whistleblowing
|
2017 |
Ciasullo, Maria Vincenza |
| A systematic literature review on total quality management critical success factors and the identification of new avenues of research
|
2017 |
Aquilani, Barbara |
| Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
|
2017 |
Bonfanti, Angelo |
| Considering pollution in the higher education (HE) service ecosystem : the role of students' evaluation surveys
|
2017 |
Díaz-Méndez, Montserrat |
| The rise of P2P ecosystem : a service logics amplifier for value co-creation
|
2017 |
Simone, Cristina |
| Dream or reality? : a recipe for sustainable and innovative health care ecosystems
|
2017 |
Palumbo, Rocco |
| Struggling with agency problems in open innovation ecosystem : corporate policies in innovation hub
|
2017 |
Longo, Maria Cristina |
| Operational integration in a craft-oriented small enterprise
|
2017 |
Gamme, Inger |
| TQM and academic performance in Iraqi HEIs : associations and mediating effect of KM
|
2017 |
Zwain, Ammar Abdulameer Ali |
| Developing attributes for evaluating construction project-based performance
|
2017 |
Willar, Debby |
| Does the soft aspects of TQM influence job satisfaction and commitment? : an empirical analysis
|
2017 |
Arunachalam, Thiruchelvi |
| Applying quality function deployment to social housing?
|
2017 |
Kassela, Katerina |
| Analyzing Lean Six Sigma enablers : a hybrid ISM-fuzzy MICMAC approach
|
2017 |
Yadav, Gunjan |
| Service quality and customer satisfaction in thermal tourism
|
2017 |
Silvestri, Cecilia |
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