Hotel service recovery and service quality influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty

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Bibliographische Detailangaben
Veröffentlicht in:Journal of global marketing
1. Verfasser: Cheng Boon Liat (VerfasserIn)
Weitere Verfasser: Shaheen Mansori (VerfasserIn), Gan, Ching Chuan (VerfasserIn), Imrie, Brian C. (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2017
Schlagworte:
Corporate image > loyalty > satisfaction > service quality > service recovery > Aufsatz in Zeitschrift
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