Frontline employees' nonverbal cues in service encounters a double-edged sword

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Bibliographische Detailangaben
Veröffentlicht in:	Academy of Marketing Science Journal of the Academy of Marketing Science
1. Verfasser:	Lim, Elison Ai Ching (VerfasserIn)
Weitere Verfasser:	Lee, Yih Hwai (VerfasserIn), Foo, Maw Der (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	September 2017
Schlagworte:	Service friendliness > Expressive similarity > Rapport > Customer voice > Aufsatz in Zeitschrift
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