Perception value of product-service systems : neural effects of service experience and customer knowledge

von Zhao, Meina
Veröffentlicht in Journal of retailing and consumer services (2021)

Application of frontal EEG asymmetry to customer emotional value perception in PSS

von Zhao, Meina
Veröffentlicht in International journal of information systems and change management (2017)

The impact of customer cognitive competence on online service decision-making : an event-related potentials perspective

von Wang, Jing
Veröffentlicht in The service industries journal (-2017)