Service engineering of call centers : research, teaching, and practice

von Zeltyn, Sergey
Veröffentlicht in Service science, management and engineering (2008)

The impact of customers' patience on delay and abandonment : some empirically-driven experiments with the M/M/n+G queue

von Mandelbaum, Avi
Veröffentlicht in OR spectrum (2004)

Service engineering in action: the Palm/Erlang-A queue, with applications to call centers

von Mandelbaum, Avishai
Veröffentlicht in Advances in services innovations (2007)

Waiting and sojourn times in a multi-server queue with mixed priorities

von Zeltyn, Sergey
Veröffentlicht in Queueing systems (2009)

IBM cognitive technology helps Aqualia to reduce costs and save resources in wastewater treatment

von Zadorojniy, Alexander
Veröffentlicht in Interfaces (-2017)

Unleashing analytics to reduce costs and improve quality in wastewater treatment

von Zadorojniy, Alexander
Veröffentlicht in INFORMS journal on applied analytics (2019)

Operational optimization of wastewater treatment plants : a CMDP based decomposition approach

von Zadorojniy, Alexander
Veröffentlicht in Probability methods in business and industry in honor of Benjamin Avi-Itzhak and Matthew J. Sobel (2022)

What's wrong with my dishwasher : advanced analytics improve the diagnostic process for Miele technicians

von Wasserkrug, Segev
Veröffentlicht in INFORMS journal on applied analytics (2019)