The impact of service-oriented organizational design factors on firm performance : the moderating role of service-oriented corporate culture

von Yan, Kaining
Veröffentlicht in International journal of production economics (2020)

Overcoming the service paradox by leveraging organizational design and cultural factors : a combined configuration and contingency approach

von Yan, Kaining
Veröffentlicht in Institute of Electrical and Electronics Engineers IEEE transactions on engineering management (2021)

Can servitization enhance customer loyalty? : the roles of organizational IT, social media, and service-oriented corporate culture

von Li, Gang
Veröffentlicht in Institute of Electrical and Electronics Engineers IEEE transactions on engineering management (2023)