Linking resource-based strategies to customer-focused performance for professional services : a structural equation modelling approach

von Wu, Ming-Lu
Veröffentlicht in International journal of management, knowledge and learning (2013)

Cross-border comparative studies of service quality and consumer satisfaction : some empirical results

von Wu, Ming-Lu
Veröffentlicht in Eurasian business review (2014)

A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis

von Ram, Jiwat
Veröffentlicht in Asia Pacific journal of marketing and logistics (2016)

Competitive advantage from ERP projects : examining the role of key implementation drivers

von Ram, Jiwat
Veröffentlicht in International journal of project management (2014)

ERP adoption and the value creation : examining the contributions of antecedents

von Ram, Jiwat
Veröffentlicht in Journal of engineering and technology management (2014)

Implementation critical success factors (CSFs) for ERP : do they contribute to implementation success and post-implementation performance?

von Ram, Jiwat
Veröffentlicht in International journal of production economics (2013)