The theory of attractive quality

Veröffentlicht 2011

Changing from a product to a process perspective for service improvements in a manufacturing company

von Cronemyr, Peter
Veröffentlicht in The TQM journal (2010)

Typologies and frameworks in service innovation

von Kowalkowski, Christian
Veröffentlicht in The Routledge handbook of service research insights and ideas (2020)

From service for free to service for free : business model innovation in manufacturing firms

von Witell, Lars
Veröffentlicht in Journal of service management (2013)

Two decades of using Kano's theory of attractive quality : a literature review

von Löfgren, Martin
Veröffentlicht in Quality management journal (2008)

Any way goes : identifying value constellations for service infusion in SMEs

von Kowalkowski, Christian
Veröffentlicht in Industrial marketing management (2013)

Service innovations in manufacturing firms

von Gremyr, Ida
Veröffentlicht in Managing service quality (2010)

Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden

von Edvardsson, Bo
Veröffentlicht in Am Puls wirtschaftlicher Entwicklung (2011)

Customer co-creation in service innovation : a matter of communication?

von Gustafsson, Anders
Veröffentlicht in Journal of service management (2012)

WINNING THE SERVICE MARKET WHEN THE CORE PRODUCT TECHNOLOGIES ARE CHANGING

von Glaa, Besma
Veröffentlicht in Spring Servitization Conference (8. : 2019 : Linköping) Delivering services growth in the digital era (2019)

Internalisation or externalisation? : examining organisational arrangements for industrial services

von Kowalkowski, Christian
Veröffentlicht in Managing service quality (2011)

Identifying ideas of attractive quality in the innovation process

von Witell, Lars
Veröffentlicht in The TQM journal (2011)

Competitive advantage through service differentiation by manufacturing companies

von Gebauer, Heiko
Veröffentlicht in Journal of business research (2011)

Using interventions to change the quality profile of an organisation

von Johansson, Elisabeth
Veröffentlicht in International journal of quality and service sciences (2013)

You can't buy what you can't see : retailer practices to increase the green premium

von Guyader, Hugo
Veröffentlicht in Journal of retailing and consumer services (2017)

Changing quality initiative : does the quality profile really change?

von Johansson, Elisabeth
Veröffentlicht in Total quality management & business excellence (2013)

Theory of attractive quality and life cycles of quality attributes

von Löfgren, Martin
Veröffentlicht in The TQM journal (2011)

The role of the customer in the development process

von Sandén, Bodil
Veröffentlicht in Involving customers in new service development (2006)

EXTERNAL GROWTH - AN OPTION FOR ACHIEVING SERVICE GROWTH IN INDUSTRIAL COMPANIES

von Gebauer, Heiko
Veröffentlicht in Spring Servitization Conference (8. : 2019 : Linköping) Delivering services growth in the digital era (2019)

Quality management systems and value creation

von Rönnbäck, Åsa
Veröffentlicht in International journal of quality and service sciences (2009)