When public services fail : a research agenda on public service failure

von Walle, Steven van de
Veröffentlicht in Journal of service management (2016)

International comparisons of public sector performance : how to move ahead?

von Walle, Steven van de
Veröffentlicht in Public management review (2009)

What services are public? : what aspects of performance are to be ranked? ; the case of "services of general interest"

von Walle, Steven van de
Veröffentlicht in International public management journal (2008)

Perceptions of administrative performance: the key to trust in government

von Walle, Steven <<van de>>
Veröffentlicht 2004

When is a service an essential public service?

von Walle, Steven van de
Veröffentlicht in Annals of public and cooperative economics (2009)

Cost-effectiveness, domestic favouritism and sustainability in public procurement : a comparative study of public preferences

von Keulemans, Shelena
Veröffentlicht in International journal of public sector management (2017)

The political role of service delivery in state-building : exploring the relevance of European history for developing countries

von Walle, Steven van de
Veröffentlicht in Development policy review (2011)

New steering concepts in public management

Veröffentlicht 2011

Inspectors and enforcement at the front line of government

Veröffentlicht 2019

Theory and practice of public sector reform

Veröffentlicht 2017

Two track public services? : citizens' voice behaviour towards liberalized services in the EU15

von Jilke, Sebastian
Veröffentlicht in Public management review (2013)

Inspectors and enforcement at the front line of government

Veröffentlicht 2019

New public management and citizens' perceptions of local service efficiency, responsiveness, equity and effectiveness

von Andrews, Rhys
Veröffentlicht in Public management review (2013)

Performance information in the public sector : how it is used

Veröffentlicht 2008

How is information used to improve performance in the public sector? : exploring the dynamics of performance information

von Walle, Steven van de
Veröffentlicht in Connecting knowledge and performance in public services (2010)

Publishing in public administration : issues with defining, comparing, and ranking the output of universities

von Walle, Steven van de
Veröffentlicht in International public management journal (2015)

A change management perspective on public sector cutback management : towards a framework for analysis

von Schmidt, Eduard
Veröffentlicht in Public management review (2017)

Homogeneous national management policies or autonomous choices by administrative units? : inter- and intra-country management tools use variations in European central government...

von Jeannot, Gilles
Veröffentlicht in Public performance & management review (2018)

Does trust in the performance measurement organization influence how public managers use performance information?

von Zhang, Hongchun
Veröffentlicht in Public performance & management review (2016)

Public administration reforms in Europe : the view from the top

Veröffentlicht 2016