Beyond certification : a proposed framework for ISO 9000 maintenance in service

von Wahid, Roslina Ab
Veröffentlicht in The TQM journal (2012)

Critical success factors and problems in ISO 9000 maintenance

von Wahid, Roslina Ab
Veröffentlicht in International journal of quality & reliability management (2009)

The chicken or the egg? : on the interplay between culture and quality management systems

von Wahid, Roslina Ab
Veröffentlicht in Embedding culture and quality for high performing organizations (2020)

ISO 9000 maintenance in service organisations : tales from two companies

von Wahid, Roslina Ab
Veröffentlicht in International journal of quality & reliability management (2011)