The process and structure of user participation : a BPM system implementation case study

von Waal, Benny M. E. de
Veröffentlicht in Business process management journal (2014)

Design decisions in workflow management and quality of work

von Waal, Benny M. E. de
Veröffentlicht in International journal of information systems and change management (2008)

Do individual characteristics matter? : the quality of work during the implementation of a workflow management system in a Dutch social insurance company

von Waal, Benny M. E. de
Veröffentlicht in International journal of business information systems (2012)