Lack of preferential treatment : effects on dissatisfaction after a service failure

von Varela Neira, Concepción
Veröffentlicht in Journal of service management (2010)

Supervisory servant leadership and employee's work role performance : a multilevel mediation model

von Otero-Neira, Carmen
Veröffentlicht in Leadership & organization development journal (2016)

Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies

von Vázquez Casielles, Rodolfo
Veröffentlicht in The service industries journal (2012)

High-performance work systems and job satisfaction : a multilevel model

von García-Chas, Romina
Veröffentlicht in Journal of managerial psychology (2016)

Intentionality attributions and humiliation : the impact on customer behavior

von Varela Neira, Concepción
Veröffentlicht in European journal of marketing (2014)

Manufacturer-distributor relationships : role of relationship-specific investment and dependence types

von Vázquez Casielles, Rodolfo
Veröffentlicht in The journal of business & industrial marketing (2017)

The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context

von Varela-Neira, Concepción
Veröffentlicht in The service industries journal (2008)

Comparing the explanatory capacity of three constructs in the prediction of engineers' proficiency, adaptivity, and proactivity

von García-Chas, Romina
Veröffentlicht in Human resource management (2015)

Collaborative manufacturer-distributor relationships : the role of governance, information sharing and creativity

von Vázquez Casielles, Rodolfo
Veröffentlicht in The journal of business & industrial marketing (2013)

Comportamiento de abandono de la relación de un cliente con la empresa en un contexto de fallo y recuperación del servicio : = Defection behavior in a service failure and recover...

von Varela Neira, Concepción
Veröffentlicht in Cuadernos de economía y dirección de la empresa (2009)

The effects of customer age and recovery strategies in a service failure setting

von Varela Neira, Concepción
Veröffentlicht in Journal of financial services marketing (2010)

Explaining customer satisfaction with complaint handling

von Varela Neira, Concepción
Veröffentlicht in The international journal of bank marketing (2010)

How and when a salesperson's perception of organizational politics relates to proactive performance

von Varela Neira, Concepción
Veröffentlicht in European management journal (2018)

Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting

von Bande, Belén
Veröffentlicht in The journal of business & industrial marketing (2016)