Service procurement in manufacturing companies : results of three embedded case studies

von Valk, Wendy van der
Veröffentlicht in Industrial marketing management (2008)

Variety in business-to-business services and buyer-supplier interaction : the case of cleaning services

von Valk, Wendy van der
Veröffentlicht in International journal of operations & production management (2014)

Lessons in procuring complex services

von Valk, Wendy van der
Veröffentlicht in Procuring complex performance (2011)

Buyer-supplier interaction in business-to-business services : a typology test using case research

von Valk, Wendy van der
Veröffentlicht in Journal of purchasing and supply management (2012)

Buying business services : towards a structured service purchasing process

von Valk, Wendy van der
Veröffentlicht in The journal of services marketing (2009)

Towards a managerially useful approach to classifying services

von Valk, Wendy van der
Veröffentlicht in Journal of purchasing and supply management (2015)

Monitoring in service triads consisting of buyers, subcontractors and end customers

von Valk, Wendy van der
Veröffentlicht in Journal of purchasing and supply management (2011)

Managing the performance of outsourced customer contact centers

von Tate, Wendy L.
Veröffentlicht in Journal of purchasing and supply management (2008)

Controlling outsourced service delivery : managing service quality in business service triads

von Iwaarden, Jos van
Veröffentlicht in Total quality management & business excellence (2013)

Effective buyer-supplier interaction patterns in ongoing service exchange

von Valk, Wendy van der
Veröffentlicht in International journal of operations & production management (2009)

Purchasing pension advisory services in Sweden : an interpretive investigation into service conceptions and supplier selection

von Bolander, Pernilla
Veröffentlicht in Industrial marketing management (2018)

Securing customer satisfaction through component service specifications : purchasing maintenance services for social rented housing

von Mossel, Henk-Jan van
Veröffentlicht in Journal of purchasing and supply management (2008)

When are contracts and trust necessary for innovation in buyer-supplier relationships? A necessary condition analysis

von Valk, Wendy van der
Veröffentlicht in Journal of purchasing and supply management (2016)

Incomplete contracting in strategic alliances : the quest for innovation

Veröffentlicht in Strategic alliances for innovation and R & D (2014)

Using performance-based contracts to foster innovation in outsourced service delivery

von Sumo, Regien
Veröffentlicht in Industrial marketing management (2016)

Fostering incremental and radical innovation through performance-based contracting in buyer-supplier relationships

von Sumo, Regien
Veröffentlicht in International journal of operations & production management (2016)

How incomplete contracts foster innovation in inter-organizational relationships

von Sumo, Regien
Veröffentlicht in European management review (2016)

When do they care to share? : how manufacturers make contracted service partners share knowledge

Veröffentlicht in Industrial marketing management (2014)

An Agency Theory perspective on the purchase of marketing services

Veröffentlicht in Industrial marketing management (2010)