Loyalty and occasion of consumption : an empirical analysis

von Trujillo, Andrea
Veröffentlicht in International journal of leisure and tourism marketing (2011)

Determinants of the service quality in restaurants : a qualitative analysis

von Trujillo, Andrea
Veröffentlicht in International journal of leisure and tourism marketing (2010)

Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers

von Vera, Jorge
Veröffentlicht in Journal of retailing and consumer services (2013)