Deconstructing service quality and customer satisfaction : challenges and directions for future research

von Torres, Edwin N.
Veröffentlicht in Journal of hospitality marketing & management (2014)

Guest interactions and the formation of memorable experiences : an ethnography

von Torres, Edwin N.
Veröffentlicht in International journal of contemporary hospitality management (2016)

The influence of others on the vacation experience : an ethnographic study of psychographics, decision making, and group dynamics among young travelers

von Torres, Edwin N.
Veröffentlicht in Journal of hospitality marketing & management (-2015)

From customer satisfaction to customer delight : creating a new standard of service for the hotel industry

von Torres, Edwin N.
Veröffentlicht in International journal of contemporary hospitality management (2013)

Asynchronous video interviews in the hospitality industry : considerations for virtual employee selection

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2017)

Hiring manager's evaluations of asynchronous video interviews : the role of candidate competencies, aesthetics, and resume placement

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2018)

Let's "Meetup" at the theme park

von Torres, Edwin N.
Veröffentlicht in Journal of vacation marketing (2017)

Customer service marketing : managing the customer experience

von Torres, Edwin N.
Veröffentlicht 2023

The impact of wearable devices on employee wellness programs : a study of hotel industry workers

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2021)

The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes

von Wei, Wei
Veröffentlicht in International journal of contemporary hospitality management (2017)

Immigrant hospitality workers : familism, acculturation experiences, and perception of workplace

von Lefrid, Mohammed
Veröffentlicht in International journal of hospitality management (2022)

Towards understanding the effects of time and emotions on the vacation experience

von Torres, Edwin N.
Veröffentlicht in Tourism review (2017)

Customer and employee incivility and its causal effects in the hospitality industry

von Torres, Edwin N.
Veröffentlicht in Journal of hospitality marketing & management (2017)

Are there gender differences in what drives customer delight?

von Torres, Edwin N.
Veröffentlicht in Tourism review (2014)

Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2020)

Consumer reviews and the creation of booking transaction value : lessons from the hotel industry

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2015)

Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2014)

Customer emotions minute by minute : how guests experience different emotions within the same service environment

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2019)

Risk-tourism, risk-taking and subjective well-being : a review and synthesis

von Holm, Michelle R.
Veröffentlicht in Tourism management (2017)

One experience and multiple reviews : the case of upscale US hotels

Veröffentlicht in Tourism review (2013)