Carlito's way : rise to power

von Torres, Edwin
Veröffentlicht 2005

Carlito's way. After hours : Roman

von Torres, Edwin
Veröffentlicht 1994

Deconstructing service quality and customer satisfaction : challenges and directions for future research

von Torres, Edwin N.
Veröffentlicht in Journal of hospitality marketing & management (2014)

Guest interactions and the formation of memorable experiences : an ethnography

von Torres, Edwin N.
Veröffentlicht in International journal of contemporary hospitality management (2016)

The influence of others on the vacation experience : an ethnographic study of psychographics, decision making, and group dynamics among young travelers

von Torres, Edwin N.
Veröffentlicht in Journal of hospitality marketing & management (-2015)

Die Stadt lesen : Gedichte

von Torres, Edwin
Veröffentlicht in New York - Berlin (2008)

Tödliche Fragen : Roman

von Torres, Edwin
Veröffentlicht 1990

From customer satisfaction to customer delight : creating a new standard of service for the hotel industry

von Torres, Edwin N.
Veröffentlicht in International journal of contemporary hospitality management (2013)

Asynchronous video interviews in the hospitality industry : considerations for virtual employee selection

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2017)

Hiring manager's evaluations of asynchronous video interviews : the role of candidate competencies, aesthetics, and resume placement

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2018)

Let's "Meetup" at the theme park

von Torres, Edwin N.
Veröffentlicht in Journal of vacation marketing (2017)

Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective

von Wei, Wei
Veröffentlicht in International journal of hospitality management (2016)

Customer service marketing : managing the customer experience

von Torres, Edwin N.
Veröffentlicht 2023

The impact of wearable devices on employee wellness programs : a study of hotel industry workers

von Torres, Edwin N.
Veröffentlicht in International journal of hospitality management (2021)

The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes

von Wei, Wei
Veröffentlicht in International journal of contemporary hospitality management (2017)

Immigrant hospitality workers : familism, acculturation experiences, and perception of workplace

von Lefrid, Mohammed
Veröffentlicht in International journal of hospitality management (2022)

Towards understanding the effects of time and emotions on the vacation experience

von Torres, Edwin N.
Veröffentlicht in Tourism review (2017)

Customer and employee incivility and its causal effects in the hospitality industry

von Torres, Edwin N.
Veröffentlicht in Journal of hospitality marketing & management (2017)

Well on the way : an exploratory study on occupational health in hospitality

von Zhang, Tingting (Christina)
Veröffentlicht in International journal of hospitality management (2020)

Are there gender differences in what drives customer delight?

von Torres, Edwin N.
Veröffentlicht in Tourism review (2014)