How does training improve customer service quality? : the roles of transfer of training and job satisfaction

von Shen, Jie
Veröffentlicht in European management journal (2018)

In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?

von Asante, Daniel
Veröffentlicht in Journal of retailing and consumer services (2022)

Incremental innovation and knowledge exploitation in SMEs : learning and social facilitation

von Wang, Karen Y.
Veröffentlicht in From knowledge management to learning organisation to innovation (2015)

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

von Asante, Daniel
Veröffentlicht in Journal of retailing and consumer services (2023)