Re-design of service systems based on employee satisfaction, customer satisfaction and labour productivity : = Reconception des systèmes de services fondée sur la satisfaction de...

von Takenaka, Takeshi
Veröffentlicht in European review of service economics and management (2020)

Serviceology for services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020 : proceedings

Veröffentlicht 2020

Managing business model creation process : Kirznerian entrepreneurship and the role of organisation in cases of a Japanese company

Veröffentlicht in World review of entrepreneurship, management and sustainable development (2014)