Membership-based consumer switching intentions and benefit exchange theory

von Chuang, Yi-Fei
Veröffentlicht in International journal of contemporary hospitality management (2016)

Research on customer switching behavior in the service industry

von Chuang, Yi-Fei
Veröffentlicht in Management research review (2016)

Systematic review of the elements and service standards of delightful service

von Wang, Jen Chun
Veröffentlicht in International journal of contemporary hospitality management (2016)