Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model : an electronic retailing case study

von Tabaei, Zahra
Veröffentlicht in International journal of business information systems (2014)

A novel utility-based model for identifying the customer value in online shopping

von Tabaei, Zahra
Veröffentlicht in International journal of electronic business (2014)

Developing online customer satisfaction strategic maps : with Iranian online retailing case studies

von Tabaei, Zahra
Veröffentlicht in International journal of electronic customer relationship management (2012)