Understanding the importance of total quality management dimensions : critical review of soft and hard aspects

von Al-Khalili, Amjad
Veröffentlicht in International journal of services and operations management (2014)

The interrelationship between ISO 9000 and total quality management : an empirical investigation with a focus on soft and hard TQM dimensions

von Al-Khalili, Amjad
Veröffentlicht in International journal of services and operations management (2014)