Enhancing hotel employees' brand understanding and brand-building behavior in China

von King, Ceridwyn
Veröffentlicht in Journal of hospitality & tourism research (2015)

The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions

von Kim, Hyunsu
Veröffentlicht in International journal of hospitality management (2023)

Residents' support for tourism : testing alternative structural models

von Nunkoo, Robin
Veröffentlicht in Journal of travel research (2016)

Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis

von Kim, Hyunsu
Veröffentlicht in International journal of hospitality management (2022)

"When experience matters" : building and measuring hotel brand equity : the customers' perspective

von So, Kevin Kam Fung
Veröffentlicht in International journal of contemporary hospitality management (2010)

The effects of reviewer expertise on future reputation, popularity, and financial performance of hotels : insights from data-analytics

von Xie, Karen L.
Veröffentlicht in Journal of hospitality & tourism research (2018)

Hedonic consumption pathway vs. acquisition-transaction utility pathway : an empirical comparison of Airbnb and hotels

von Li, Jing
Veröffentlicht in International journal of hospitality management (2021)

Tourism experiences vs. material purchases : effects of eudaimonic consumption motive on consumers' reactions to invidious comparisons

von Yang, Wan
Veröffentlicht in Tourism management (2021)

Inside the sharing economy : understanding consumer motivations behind the adoption of mobile applications

von Zhu, Ge
Veröffentlicht in International journal of contemporary hospitality management (2017)

Motivations and constraints of Airbnb consumers : findings from a mixed-methods approach

von So, Kevin Kam Fung
Veröffentlicht in Tourism management (2018)

The influence of service brand orientation on hotel employees' attitude and behaviors in China

von King, Ceridwyn
Veröffentlicht in International journal of hospitality management (2013)

Technology readiness and customer satisfaction with travel technologies : a cross-country investigation

von Wang, Ying
Veröffentlicht in Journal of travel research (2017)

Extending the tourism experience : the role of customer engagement

von So, Kevin Kam Fung
Veröffentlicht in Customer engagement (2016)

What technology-enabled services do air travelers value? : investigating the role of technology readiness

von Wang, Ying
Veröffentlicht in Journal of hospitality & tourism research (2017)

Service robots : applying social exchange theory to better understand human-robot interactions

von Kim, Hyunsu
Veröffentlicht in Tourism management (2022)

Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation

von So, Kevin Kam Fung
Veröffentlicht in Journal of business research (2021)

The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels

von Browning, Victoria
Veröffentlicht in Journal of travel and tourism marketing (2013)

The university student travel market : motivations and preferences for activities

von Xiao, Huan
Veröffentlicht in Tourism analysis (2015)

Customer engagement with tourism brands : scale development and validation

von So, Kevin Kam Fung
Veröffentlicht in Journal of hospitality & tourism research (2014)

Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective

von Kim, Hyunsu
Veröffentlicht in International journal of hospitality management (2022)