Asymmetric relationship between attribute performance and customer satisfaction : a new perspective

von Slevitch, Lisa
Veröffentlicht in International journal of hospitality management (2010)

An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants

von Mathe, Kimberly
Veröffentlicht in Journal of hospitality & tourism research (2013)

Effects of spatial colors on guests' perceptions of a hotel room

von Siamionava, Katsiaryna
Veröffentlicht in International journal of hospitality management (2018)

The effectiveness of embedded social media on hotel websites and the importance of social interactions and return on engagement

von Aluri, Ajay
Veröffentlicht in International journal of contemporary hospitality management (2015)

Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level

von Mathe-Soulek, Kimberly
Veröffentlicht in International journal of hospitality management (2015)

Application of Kano model to identification of wine festival satisfaction drivers

von Velikova, Natalia
Veröffentlicht in International journal of contemporary hospitality management (2017)

Restaurant chain's corporate social responsibility messages on social networking sites : the role of social distance

von Sung, Kyongsik
Veröffentlicht in International journal of hospitality management (2020)

"Green" attributes and customer satisfaction : optimization of resource allocation and performance

Veröffentlicht in International journal of contemporary hospitality management (2013)