Building the bottom line by developing the frontline : career development for service employees

von Jackson, Donald Wilson
Veröffentlicht in Business horizons (2009)

Beloved material possessions : ends or means?

von Lastovicka, John L.
Veröffentlicht in The Routledge companion to identity and consumption (2013)

Truly, madly, deeply : consumers in the throes of material possession love

von Lastovicka, John L.
Veröffentlicht in Journal of consumer research (2011)

Speaking fast and slow : how speech rate of digital assistants affects likelihood to use

von Christenson, Brett
Veröffentlicht in Journal of business research (2023)

The power of consequential product sounds

von Ringler, Christine
Veröffentlicht in Journal of retailing (2021)

Beyond country image favorability : how brand positioning via country personality stereotypes enhances brand evaluations

von Magnusson, Peter
Veröffentlicht in Journal of international business studies (2019)

Look but don't touch! : he impact of active interpersonal haptic blocking on compensatory touch and purchase behavior

von Ringler, Christine
Veröffentlicht in Journal of retailing (2019)

The secret to true service innovation

von Bettencourt, Lance A.
Veröffentlicht in Business horizons (2013)

The Abercrombie & Fitch effect : the impact of physical dominance on male customers’ status-signaling consumption

von Otterbring, Tobias
Veröffentlicht in Journal of marketing research (2018)

Shopping under the influence of curiosity : how retailers use mystery to drive purchase motivation

von Hill, Krista M.
Veröffentlicht in Journal of business research (2016)

Branded service encounters : strategically aligning employee behavior with the brand positioning

Veröffentlicht in Journal of marketing (2013)

Touch versus tech : when technology functions as a barrier or a benefit to service encounters

Veröffentlicht in Journal of marketing (2014)

Let them all eat cake : providing VIP services without the cost of exclusion for non-VIP customers

Veröffentlicht in Journal of business research (2015)

Emotional convergence in service relationships : the shared frontline experience of customers and employees

von Zablah, Alex R.
Veröffentlicht in Journal of service research (2017)

Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy

Veröffentlicht in Journal of service management (2014)

Conducting service research that matters

von Gustafsson, Anders
Veröffentlicht in The journal of services marketing (2015)

"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers

von Larivière, Bart
Veröffentlicht in Journal of business research (2017)