An analysis of the relationship between quality factors and customer loyalty for success of firms in the service industry : a case study

von Silvestri, Cecilia
Veröffentlicht in Strategic marketing management and tactics in the service industry (2017)

Positive effects of the innovative start-up on university spin-offs : a recent Italian legislation

von Piccarozzi, Michela
Veröffentlicht in Nascent entrepreneurship and successful new venture creation (2018)

Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty

von Silvestri, Cecilia
Veröffentlicht in Strategies and tools for managing connected consumers (2020)

Customer satisfaction and sustainability initiatives in the fourth industrial revolution

Veröffentlicht 2020

Service quality and customer satisfaction in thermal tourism

von Silvestri, Cecilia
Veröffentlicht in The TQM journal (2017)

Consumerism, market analysis, and impact on business plan definition

von Ruggieri, Alessandro
Veröffentlicht in Handbook of research on consumerism in business and marketing (2014)

Consumerism and innovation : the starting points for the creation of university spin-off

von Mosconi, Enrico Maria
Veröffentlicht in Handbook of research on consumerism in business and marketing (2014)

Customer centric marketing strategies : the importance and measurement of customer satisfaction ; offline vs. online

Veröffentlicht in Customer-centric marketing strategies (2013)

A systematic literature review on total quality management critical success factors and the identification of new avenues of research

von Aquilani, Barbara
Veröffentlicht in The TQM journal (2017)

Is this a new story of the "two giants"? : a systematic literature review of the relationship between industry 4.0, sustainability and its pillars

von Piccarozzi, Michela
Veröffentlicht in Technological forecasting & social change (2022)

Open design in advanced manufacturing production

von Ruggieri, Alessandro
Veröffentlicht in Entrepreneurial challenges in the 21st century (2016)

The use of digital technologies for traceability : an analysis of consumer and firm perceptions

von Pacchera, Francesco
Veröffentlicht in The role of brands in an era of over-information (2023)

Consumer acceptance of the new red-fleshed apple variety

von Silvestri, Cecilia
Veröffentlicht in Journal of food products marketing (2018)