Multidimensional appraisal of customer relationship management : integrating balanced scorecard and multi criteria decision making approaches

von Keramati, Abbas
Veröffentlicht in Information systems and e-business management (2016)

A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach

von Shapouri, Fatemeh
Veröffentlicht in International journal of electronic customer relationship management (2015)

CRITICAL SUCCESS FACTORS IN IMPLEMENTING BUSINESS INTELLIGENCE SYSTEMS

von Shapouri, Fatemeh
Veröffentlicht in AMCIS (26. : 2020 : Online) A vision for the future ; Volume 4 of 5 (2021)