A meta-analysis of the technology acceptance model : investigating subjective norm and moderation effects

von Schepers, Jeroen
Veröffentlicht in Information & management (2007)

Are conservative approaches to new product selling a blessing in disguise?

von Borgh, Michel van der
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2018)

The service quality-satisfaction link revisited : exploring asymmetries and dynamics

von Falk, Tomas
Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2010)

Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship

von Nijssen, E. J.
Veröffentlicht in Journal of service management (2016)

Trust transfer in the continued usage of public e-services

Veröffentlicht in Information & management (2014)

Fields of gold : perceived efficacy in virtual teams of field service employees

Veröffentlicht in Journal of service research (2011)

Exploring cross channel dissynergies in multichannel systems

Veröffentlicht 2008

Unleash the power of the installed base : identifying cross-selling opportunities from solution offerings

von Borgh, Michel van der
Veröffentlicht in Industrial marketing management (2023)

New insights in the quality satisfaction link : identifying asymmetric and dynamic effects

Veröffentlicht 2008

How mobile payment influences the overall store price image

von Falk, Tomas
Veröffentlicht in Journal of business research (2016)

The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement

von Jong, Ad de
Veröffentlicht in Journal of business research (2021)

Multichannel customer segmentation : does the after-sales channel matter? ; a replication and extension

von De Keyser, Arne
Veröffentlicht in International journal of research in marketing (2015)

Innovation in the frontline : exploring the relationship between role conflict, ideas for improvement, and employee service performance

von Schepers, Jeroen J. L.
Veröffentlicht in International journal of research in marketing (2016)

When do they care to share? : how manufacturers make contracted service partners share knowledge

Veröffentlicht in Industrial marketing management (2014)

Don't just fix it, make it better! : using frontline service employees to improve recovery performance

Veröffentlicht in Academy of Marketing Science Journal of the Academy of Marketing Science (2013)