The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry

von Shams, Ghazal
Veröffentlicht in Journal of financial services marketing (2020)

Exploring customer's mobile banking experiences and expectations among generations X, Y and Z

von Shams, Ghazal
Veröffentlicht in Journal of financial services marketing (2020)

Organisational performance, environmental management accounting practices and competitive advantage : evidence form Malaysia

von Junainah Jaidi
Veröffentlicht in International journal of applied business and economic research (2018)

Analysis of customers' satisfaction with baby products : the moderating role of brand image

von Nilashi, Mehrbakhsh
Veröffentlicht in Journal of retailing and consumer services (2023)

The effect of the revision of intangible assets accounting standards on enterprise technology innovation

von Chen, Jinyong
Veröffentlicht in Economic research (2021)

Revealing customers' satisfaction and preferences through online review analysis : the case of Canary Islands hotels

von Ali Ahani
Veröffentlicht in Journal of retailing and consumer services (2019)

Big social data and customer decision making in vegetarian restaurants : a combined machine learning method

von Nilashi, Mehrbakhsh
Veröffentlicht in Journal of retailing and consumer services (2021)

Revealing travellers' satisfaction during COVID-19 outbreak : moderating role of service quality

von Nilashi, Mehrbakhsh
Veröffentlicht in Journal of retailing and consumer services (2022)