Influence of managerial practices on customer transaction profitability : an investigation into the Brazilian e-retailing arena

von Joia, Luiz Antonio
Veröffentlicht in International journal of electronic customer relationship management (2008)

The conundrum of valuing a company's intellectual capital : the role of taken-for-granted indicators

von Joia, Luiz Antonio
Veröffentlicht in Knowledge ecology in global business (2009)

The king is naked : discovering that frequent customers may not be your best friend

von Joia, Luiz Antonio
Veröffentlicht in Web technologies for commerce and services online (2008)