Trust recovery following a double deviation

von Basso, Kenny
Veröffentlicht in Journal of service research (2016)

Price unfairness : the indirect effect on switching and negative word-of-mouth

von Santos, Cristiane Pizzutti dos
Veröffentlicht in The journal of product & brand management (2012)

Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?

von Santos, Cristiane Pizzutti dos
Veröffentlicht in The international journal of bank marketing (2012)

Consumer trust in high-consequence decisions : a study of medical services

von Terres, Mellina da Silva
Veröffentlicht in International journal of pharmaceutical and healthcare marketing (2013)

Advertising spending, mood and level of product information on quality perception

von Koetz, Clara
Veröffentlicht in Managerial and decision economics (2017)

C2C value creation : social anxiety and retail environment

von Becker, Larissa Carine Braz
Veröffentlicht in Journal of research in interactive marketing (2017)

The impact of service recovery processes on consumer trust and loyalty in car repair services

von Santos, Cristiane Pizzutti dos
Veröffentlicht in Latin American business review (2007)

Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution

von Pacheco, Natália Araújo
Veröffentlicht in Journal of retailing and consumer services (2018)

The characteristics of hotel websites and their implications for website effectiveness

von Schmidt, Serje
Veröffentlicht in International journal of hospitality management (2008)

"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes

von Herter, Márcia Maurer
Veröffentlicht in International journal of retail & distribution management (2014)

Challenging the "integration imperative" : a customer perspective on omnichannel journeys

von Gasparin, Isadora
Veröffentlicht in Journal of retailing and consumer services (2022)