Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process

von Dabestani, Reza
Veröffentlicht in International journal of quality & reliability management (2017)

Predicting the progress trends of science and technology in Iran through a system dynamics approach

von Dabestani, Reza
Veröffentlicht in Journal of modelling in management (2016)

Clustering employees on the basis of their cognitive and emotional knowledge and analysing their exploratory and exploitative innovations : a case study in a service company

von Moshabaki, Asghar
Veröffentlicht in International journal of business innovation and research (2013)

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

von Dabestani, Reza
Veröffentlicht in International journal of quality & reliability management (2016)

A comparative study of ordinary and fastidious customers' priorities in service quality dimensions

von Dabestani, Reza
Veröffentlicht in Total quality management & business excellence (-2017)

Evaluating the efficiency of the commercial banks admired in Fortune 500 list : using data envelopment analysis

von Saljoughian, Mohammad
Veröffentlicht in International journal of productivity and quality management (2019)

The relationship between critical success factors of total quality management and process improvement : a case study

Veröffentlicht in International journal of business excellence (2014)