Translating the EFQM model into the courts

von Sá, Patrícia Moura
Veröffentlicht in International journal of quality and service sciences (2015)

Data quality requirements for water bills

von Sá, Patrícia Moura
Veröffentlicht in The TQM journal (2016)

A typology of customer-to-customer interaction and its implications for excellence in service provision

von Sá, Patrícia Moura
Veröffentlicht in Total quality management & business excellence (2017)

Sustainable Development in Primary Education - A Perspective from Official Portuguese Guiding Documents

von Sá, Patricia
Veröffentlicht in World Conference on Qualitative Research (4. : 2019 : Porto) Computer supported qualitative research (2020)

Price regulation and cost accounting : the case of the Portuguese seaport sector

von Martins, António
Veröffentlicht in International journal of law and management (2013)

Tensions raised by TQM demands upon work design in technologically controlled environments : the case of a call centre

von Sá, Patrícia Moura
Veröffentlicht in Achieving competitive advantage through quality management (2015)

Climate perceptions and the customer orientation of frontline service employees

Veröffentlicht in The service industries journal (2010)

Assessing customer satisfaction and loyalty in the retail sector

von Biscaia, Ana Rita
Veröffentlicht in International journal of quality & reliability management (2017)