Organizational culture and customer relationship management : a simple linear regression analysis

von Rahimi, Roya
Veröffentlicht in Journal of hospitality marketing & management (-2017)

Customer relationship management (people, process and technology) and organisational culture in hotels : which traits matter?

von Rahimi, Roya
Veröffentlicht in International journal of contemporary hospitality management (2017)

Case study Bangladesh : addressing climate change effects on coastal tourism in St Martin's Island of Bangladesh

von Hassan, Azizul
Veröffentlicht in Global climate change and coastal tourism (2018)

Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain

von Rahimi, Roya
Veröffentlicht in Journal of travel and tourism marketing (-2017)

Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK

von Rahimi, Roya
Veröffentlicht in International journal of contemporary hospitality management (2016)

The sharing economy and the tourism industry : perspectives, opportunities and challenges

Veröffentlicht 2022

Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications

Veröffentlicht 2019

Augmented reality apps for tourism destination promotion

von Rahimi, Roya
Veröffentlicht in Apps management and e-commerce transactions in real-time (2017)

Promotional strategies and new service opportunities in emerging economies

Veröffentlicht 2017

Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector

von Gannon, Martin
Veröffentlicht in International journal of hospitality management (2022)

Generation Z marketing and management in tourism and hospitality : the future of the industry

Veröffentlicht 2021

Motivations of South Asian students to study tourism and hospitality in the United Kingdom

von Rahimi, Roya
Veröffentlicht in Tourism and hospitality management (2016)

Unraveling the diverse nature of service quality in a sharing economy : a social exchange theory perspective of Airbnb accommodation

von Priporas, Constantinos-Vasilios
Veröffentlicht in International journal of contemporary hospitality management (2017)

Customer relationship management research in tourism and hospitality : a state-of-the-art

von Rahimi, Roya
Veröffentlicht in Tourism review (2017)

Experienced international business traveller's behaviour in Iran : a partial least squares path modelling analysis

von Sajad Rezaei
Veröffentlicht in Tourism and hospitality research (2018)