On normalizing the relationship matrix in quality function deployment

von Raharjo, Hendry
Veröffentlicht in International journal of quality & reliability management (2013)

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

von Hartono, Markus
Veröffentlicht in Total quality management & business excellence (-2015)

Exploring differences between private and public organizations in business excellence models

von Raharjo, Hendry
Veröffentlicht in International journal of operations & production management (2017)

Attitudes toward quality improvement among healthcare professionals : lessons from a hospital-wide quality initiative

Veröffentlicht in International journal of quality and service sciences (2014)

A life cycle approach to robust design methodology

von Siva, Vanajah
Veröffentlicht in International journal of productivity and quality management (2016)

Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital

von Raharjo, Hendry
Veröffentlicht in Total quality management & business excellence (-2016)

Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study

von Musella, Flaminia
Veröffentlicht in International journal of quality and service sciences (2017)

Dynamic benchmarking methodology for quality function deployment

Veröffentlicht in Benchmarking (2010)

Excellence models in the public sector : relationships between enablers and results

Veröffentlicht in International journal of quality and service sciences (2015)