Las agencias de viaje virtuales : ¿cómo analizar la calidad de e-servicio y sus efectos sobre la satisfacción del cliente? : analysing the e-service quality and this effects on c...

von Vázquez Casielles, Rodolfo
Veröffentlicht in Universia business review (2009)

The word of mouth dynamic : how positive (and negative) WOM drives purchase probability : an analysis of interpersonal and non-interpersonal factors

von Vázquez Casielles, Rodolfo
Veröffentlicht in Journal of advertising research (2013)

Satisfaction with service recovery : perceived justice and emotional responses

von Río-Lanza, Ana Belén del
Veröffentlicht in Journal of business research (2009)

An integrated service recovery system (ISRS) : influence of knowledge-intensive business services performance

Veröffentlicht in European journal of marketing (2013)

The brand management system and service firm competitiveness

Veröffentlicht in Journal of business research (2013)